Regulations for public areas at Royal Danish Library

§1. Introduction

These regulations apply to the locations affiliated with Royal Danish Library. The library is a public library that can be used according to its purpose by anyone provided that it is not in violation of applicable regulations and complies with staff instructions.

§2. General use

Royal Danish Library is a working research and university library. Visitors must show consideration for the study environment and refrain from inappropriate and disruptive behaviour as well as photographing library users.

Section 2
The study places and the study facilities are reserved for persons visiting the library for study purposes. Visitors should avoid having conversations in the reading rooms and other quiet areas.

Section 3
Use of lockers. The library reserves the right to inspect lockers on an ongoing basis.

Users are notified 14 days in advance by posting at the individual KB location.

Emptying cupboards is done by 2 employees.

Handling of withdrawn objects follows applicable guidelines, which are announced at the individual location by notification.

Section 4
Mobile telephones are allowed but must be in silent mode. Conversation is not allowed in the reading rooms.

Section 5
Aarhus, Victor Albecks Vej 1: Food is not allowed in the reading room.

Copenhagen: Dry snacks and beverages with a lid are allowed in the reading rooms.

The Black Diamond: Special regulations apply to the research reading room.

The Art Library: Special regulations apply to the Study room in Søborg.

For other public areas, please refer to local signage. All forms of smoking indoors are prohibited.

Section 6
Private guided tours are not allowed, unless explicitly authorised by the library.

Kindergartens and school classes do not have access to Royal Danish Library's addresses, with the exception of The Black Diamond.

The Black Diamond: Children must always be accompanied by an adult. Kindergartens and school classes are encouraged to report their arrival in advance.

Animals are not allowed, certified assistance dogs excluded.

Section 7
Materials and equipment available for use on site must be handled with care. Damages will result in liability to pay compensation. Underlining in books and magazines, additions, folding the corner of pages etc. is considered as damage.

§ 3. Use of PCs

The PCs in the public areas are mainly for visitors who are using the library’s information resources and services.

The library reserves the right to restrict the use of library equipment, including downloading, printing from PCs and similar. Use may be restricted in terms of time, functions or for certain user groups.

Section 2
Changing operating systems and the settings of the public PCs, disconnecting library hardware and using your own IT equipment is not allowed. Connecting your own equipment to PCs or similar is not allowed.

§4. Suspension/exclusion

All visitors are obligated to comply with library regulations and staff instructions. Violations may result in suspension from the library’s locations, aggravating circumstances may result in exclusion to use the library.

§5. Complaints

Complaints regarding use of the Royal Danish Library should be addressed to the library management and sent to kb@kb.dk or to Royal Danish Library, Søren Kierkegaards Plads 1, 1221 Copenhagen K. You will receive a receipt for the receiption of the complaint. Royal Danish Library then processes the complaint as quickly as possible, taking into account the content of the complaint.

Complaints about Royal Danish Library's decisions, including decisions on appeals, can be submitted to the Ministry of Culture at kum@kum.dk or sent to the Ministry of Culture, Nybrogade 2, 1203 Copenhagen K. In some cases, it will appear concretely from the appeals instructions in the decision that the library forwards the complaint to the Ministry of Culture.